Your privacy, our commitment
We protect your data and explain how we use it
Introduction to our privacy policy
At reelinekyium, we value your privacy and are committed to handling your data lawfully and transparently. This policy explains how we collect, use, and protect your information.
By using this website, you consent to the practices described in this privacy policy, in line with Australian privacy laws and the Australian Privacy Principles (APPs).
How we collect your information
We collect personal and non-personal data through forms, analytics, and direct communication to provide our services and improve your experience.
Personal information you provide
- • Name, contact details, and communication preferences
- • Information shared during consultations or via forms
- • Feedback, questions, or requests submitted to our team
- • Appointment or meeting details you provide
- • Other information you choose to share with us
Information collected automatically
- • IP address and device information for security
- • Website usage data and interaction logs
- • Browser type, operating system, and referral source
- • Cookie and analytics tracking data
- • Session duration and navigation patterns
How we use your information
Your data is used to provide services, improve user experience, respond to enquiries, and comply with legal requirements.
- • Processing consultation and service requests
- • Communicating updates, news, or changes
- • Analysing site usage and performance
- • Improving services and website functionality
- • Complying with legal and regulatory obligations
- • Ensuring information security and fraud prevention
- • Responding to feedback or support queries
Our promise: We do not sell your data. Your information is only shared when required for service delivery or legal compliance.
When we share your data
Information is shared with trusted service providers, regulators, or as required by law. We ensure all third parties follow strict privacy standards.
Service providers
We may engage third-party service providers for website hosting, analytics, or communication support. All providers are contractually bound to protect your data.
Legal and regulatory obligations
We disclose information as required by Australian law or with your explicit consent.
Anonymous statistics
Aggregated, non-identifiable data may be used for analytics and reporting.
Your privacy rights
You have rights to access, correct, or delete your data, and to object or restrict its use. Contact us to exercise these rights.
- • Request access to your information at any time
- • Request corrections of inaccurate or incomplete data
- • Request deletion of your personal information
- • Request transfer of your data to another provider
- • Object to processing for certain purposes
- • Request limitation of data processing activities
To exercise your privacy rights, contact us using the details below. We will respond within the required timeframe under Australian law.
How we protect your data
We implement technical and organisational safeguards to protect your information against unauthorised access, loss, or misuse.
Technical security measures
- • Encryption of data in transit and at rest
- • Regular security audits and vulnerability checks
- • Access controls for authorised personnel
- • Secure data storage solutions and backups
Organisational safeguards
- • Staff privacy training and awareness
- • Clear internal data handling procedures
- • Regular policy reviews and updates
- • Incident response plans and protocols
How long we retain your data
Personal data is kept only as long as needed for service delivery or legal compliance, then securely deleted or anonymised.
- • Account details retained for service duration
- • Consultation data kept as required
- • Correspondence stored for record-keeping
- • Payment details retained per regulations
- • Marketing preferences retained with consent
You can request data deletion at any time, subject to legal requirements.
International data transfers
If information is transferred outside Australia, we ensure protection in line with legal requirements.
- • Contractual safeguards for overseas providers
- • Compliance with Australian Privacy Principles
- • Limiting transfers to necessary situations
- • Explicit consent obtained when required
Cookies and tracking technologies
We use cookies for analytics, site functionality, and user experience improvements. See our Cookie Policy for details.
Cookie types used
- • Required for site operation and security
- • Analyse site usage and performance
- • Remember your preferences and settings
- • Support core features and navigation
You can manage cookie preferences through your browser settings.
Changes to this privacy policy
We may update this policy to reflect changes in practices or legal requirements. Updates will be posted on this page.
- • Website notice of significant changes
- • Updated effective dates on this page
- • Direct notification if required by law
- • Your continued use indicates acceptance
Review this policy regularly for updates.
Contact us about privacy
For privacy questions or requests, use the details below.
reelinekyium
113 Exhibition St, Melbourne, VIC 3000 Australia
Phone: +61.7.8846.7591
Email: content@reelinekyium.com
Policy last updated October 1, 2025
Effective from October 1, 2025